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Coaching
Northwind Coaching
“I sold five new packages the month they took over my DMs. I wasn't even seeing half of them.”
— Maya Chen, Founder, Northwind Coaching
+5
Packages sold in month one
100%
DM response rate
−12 hrs
Founder hours per week
The situation
Where they started.
A solo coaching practice was missing 40% of inbound DMs and Loom replies. Onboarding for new clients ate three hours per signup.
Our approach
What we did.
- Marketing + customer-support specialist assigned
- DM and Loom triage handled in 30-minute windows daily
- Onboarding flow rebuilt as a 20-minute workflow
- Newsletter cadence taken over end-to-end
The results
Where they are now.
Five new high-ticket packages sold the first month. Coach reclaimed 12+ hours per week — most of it spent on actual coaching.
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