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Healthcare
Halo Family Clinic
“We get our evenings back. Our patients get faster replies. It's the rare upgrade that everyone notices.”
— Dr. Halima Yusuf, Halo Family Clinic
−68%
Time on patient admin
9 min
Median message reply
+312
Appointments booked
The situation
Where they started.
A six-provider family clinic was losing two evenings a week to scheduling, insurance follow-up, and after-hours patient messages. Front-desk turnover was high and patient reviews mentioned slow replies.
Our approach
What we did.
- Two healthcare-specialized assistants assigned, both BAA-cleared
- Inbound message coverage 8am–8pm across two time zones
- Insurance verification pulled out of provider hands
- Reminder cadence rebuilt with weekly review
The results
Where they are now.
Within six weeks, evening admin dropped 68%. Median message reply time fell from 4 hours to 9 minutes. Patient bookings rose 22%, with the team naming Beleav Assist as the reason in their quarterly review.
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